(ILM Diploma) Team Leader / Supervisor Standard

K1

Characteristics and processes of the end-to-end fast-moving consumer goods supply chain.

LOCAL_K1

Induction Task Getting new learner acquainted

K2

Supply chain key performance indicators; inventory, forecast accuracy, plan attainment, customer service, vehicle utilisation, on shelf availability, waste, quality and value.

LOCAL_K2

K1 - Leading people Understand different leadership styles and the benefits of coaching to support people and improve performance. Understand organisational cultures, equality, diversity and inclusion.

LOCAL_K3

K1.1 Understand different leadership styles and the benefits of coaching to support people and improve performance.

K4

Legislation and policies that influence the supply chain.

LOCAL_K4

K1.2 Understand organisational cultures, equality, diversity and inclusion.

K5

The characteristics and specific needs of different customer groups, for example, Major Multiples, Wholesalers, Convenience , Value Retailers, Discounters, Ecommerce.

LOCAL_K5

K3 - Building Relationships Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross team working to support delivery of organisational objectives.

K6

Data management systems and tools for the supply chain.

LOCAL_K6

K3.1 Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict.

K7

The principles of continuous improvement.

LOCAL_K7

K3.2 Know how to facilitate cross team working to support delivery of organisational objectives.

K8

The principles of commercial and cost efficiencies in supply chain.

LOCAL_K8

K4 - Communication Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns.

LOCAL_K9

K4.1 Understand different forms of communication and their application.

LOCAL_K10

K4.2 Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns.

K11

The principles of capacity planning including, rough cut, resource requirement, capacity requirement, warehouse capacity, hauliers, logistics and resources.

LOCAL_K11

K5 - Operational Management Understand how organisational strategy is developed. Know how to implement operational/team plans and manage resources and approaches to managing change within the team. Understand data management, and the use of different technologies in business.

K12

The principles of strategic and operational decision making.

LOCAL_K12

K5.1 Understand how organisational strategy is developed.

K13

Limits of authority, when to escalate tasks and issues, and to whom.

LOCAL_K13

K5.2 Know how to implement operational/team plans and manage resources and approaches to managing change within the team.

K14

The principles of forecasting.

LOCAL_K14

K5.3 Understand data management, and the use of different technologies in business.

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K10 - Decision Making Understand problem solving and decision making techniques. Understand how to analyse data to support decision making.

LOCAL_K16

K10.1 Understand problem solving and decision making techniques.

K17

Factors that impact on supply chain planning: capacity, product life, for example, customer requirements - exclusive range or NPD, producing factory location, co- manufacturing, promo cycles, sustainability.

LOCAL_K17

K10.2 Understand how to analyse data to support decision making.

K18

The principles of order capture and management.

K19

Verbal communication techniques. Giving and receiving information. Matching style to audience. Industry terminology.

K20

Written communication techniques. Plain English principles, Supply Chain terminology. Report writing.

K25

Documentation: methods and requirements - electronic and paper.

K26

Standard operating procedures (SOP). What they are and why they are important. What they need to cover and why.

K28

Planning and prioritising techniques.

K30

Capacity planning techniques.

LOCAL_K32

Unit 320 Team Development and Resource Management

LOCAL_K33

Unit 320 - (LO1) - AC 1.1 Explain leadership styles andhow they can be used toimprove performance.

LOCAL_K34

Unit 320 - (LO1) - AC 1.2 Explain how the facilitation ofcross team working helps to drive the achievement ofobjectives.

LOCAL_K44

Unit 323 - (LO1) - AC 1.1 Explain forms and styles of communication when interacting with customers.

LOCAL_K45

Unit 323 - (LO1) - AC 1.2 Build working relationships with customers

LOCAL_K46

Unit 323 - (LO1) - AC 1.3 Manage existing customer's relationships

LOCAL_K47

Unit 323 - (LO1) - AC 1.4 Adapt communication style and approach to suit purpose and customers

LOCAL_K56

Unit 326 - (LO1) - AC 1.1 Describe data management in the workplace.

LOCAL_K57

Unit 326 - (LO1) - AC 1.2 Explain the importance of data protection.

LOCAL_K58

Unit 326 - (LO1) - AC 1.3 Explain how technology is used to manage data in the workplace.

LOCAL_K62

Unit 326 - (LO2) - AC 2.4 Explain the decisions that can be made using report findings

LOCAL_K67

Unit 327 - (LO1) - AC 1.1 Explain HR systems and their uses.

LOCAL_K68

Unit 327 - (LO1) - AC 1.2 Explain HR legal requirements, policies and procedures to ensure compliance in the workplace.

LOCAL_K69

Unit 327 - (LO1) - AC 1.3 Explain processes and techniques that can be used to manage performance

LOCAL_K18

K2 - Managing People Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour.

LOCAL_K19

K2.1 Understand people and team management models, including team dynamics and motivation techniques.

LOCAL_K20

K2.2 Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour.

LOCAL_K21

K6 - Project Management Understand the project life cycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools.

LOCAL_K22

K6.1 Understand the project life cycle and roles.

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K6.2 Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools.

LOCAL_K24

K7 - Finance Understand organisational governance and compliance, and how to deliver Value for Money. Know how to monitor budgets to ensure efficiencies and that costs do not overrun.

LOCAL_K25

K7.1 Understand organisational governance and compliance, and how to deliver Value for Money.

LOCAL_K26

K7.2 Know how to monitor budgets to ensure efficiencies and that costs do not overrun.

LOCAL_K27

K8 - Awareness of Self Know how to be self-aware and understand unconscious bias and inclusivity. Understand learning styles, feedback mechanisms and how to use emotional intelligence.

LOCAL_K28

K8.1 Know how to be self-aware and understand unconscious bias and inclusivity.

LOCAL_K29

K8.2 Understand learning styles, feedback mechanisms and how to use emotional intelligence.

LOCAL_K30

K9 - Management of Self Understand time management techniques and tools, and how to prioritise activities and approaches to planning.

LOCAL_K31

K9.1 Understand time management techniques and tools, and how to prioritise activities and approaches to planning.

LOCAL_K35

Unit 320 - (LO2) - AC 2.1 Describe the concept ofcoaching and coachingmodels.

LOCAL_K36

Unit 320 - (LO2) - AC 2.2 Explain the benefits of coaching and how it can be used to support people and improve performance

LOCAL_K37

Unit 320 - (LO2) - AC 2.3 Use coaching models to support people to achieve objectives and team development

LOCAL_K48

Unit 323 - (LO2) - AC 2.1 Describe how to chair meetings

LOCAL_K49

Unit 323 - (LO2) - AC 2.2 Lead meetings to ensure objectives are met.

LOCAL_K50

Unit 323 - (LO2) - AC 2.3 Present information to a team

LOCAL_K51

Unit 323 - (LO2) - AC 2.4 Present information to management.

LOCAL_K52

Unit 323 - (LO2) - AC 2.5 Facilitate the contributions of others

LOCAL_K59

Unit 326 - (LO2) - AC 2.1 Explain how to evaluate the relevance, validity and reliability of data

LOCAL_K60

Unit 326 - (LO2) - AC 2.2 Explain how to collect,interpret and analyse data

LOCAL_K61

Unit 326 - (LO2) - AC 2.3 Describe types of reports.

LOCAL_K70

Unit 327 - (LO2) - AC 2.1 Explain organisational governance and compliance requirements

LOCAL_K71

Unit 327 - (LO2) - AC 2.2 Explain how to monitor budgets to ensure efficiencies and control costs.

LOCAL_K72

Unit 327 - (LO2) - AC 2.3 Explain how to deliver value for money

K3

Principles of supply chain efficiency in the fast-moving consumer goods industry.

K10

Problem-solving techniques and the principles of root cause analysis: 5 whys and fishbone analysis.

LOCAL_K38

Unit 320 - (LO3) - AC 3.1 Describe the impact of change on individuals and teams.

LOCAL_K39

Unit 320 - (LO3) - AC 3.2 Support a team through change

LOCAL_K40

Unit 320 - (LO3) - AC 3.3 Adapt approach to accommodate needs of individual team members

LOCAL_K41

Unit 320 - (LO3) - AC 3.4 Role model organisational values and behaviours

LOCAL_K53

Unit 323 - (LO3) - AC 3.1 Explain how to prepare for difficult or challenging conversations.

LOCAL_K54

Unit 323 - (LO3) - AC 3.2 Explain the techniques used to manage challenging conversations

LOCAL_K55

Unit 323 - (LO3) - AC 3.3 Explain how to provide constructive feedback and raise concerns

LOCAL_K63

Unit 326 - (LO3) - AC 3.1 Gather data to support decision making.

LOCAL_K64

Unit 326 - (LO3) - AC 3.2 Interpret and analyse data to support decision making

LOCAL_K65

Unit 326 - (LO3) - AC 3.3 Describe the factors to consider when producing reports

LOCAL_K66

Unit 326 - (LO3) - AC 3.4 Produce reports to support decision making

LOCAL_K73

Unit 327 - (LO3) - AC 3.1 Operate within organisational governance requirements to ensure effective budget controls.

LOCAL_K74

Unit 327 - (LO3) - AC 3.2 Operate within compliance requirements to ensure effective budget controls

LOCAL_K75

Unit 327 - (LO3) - AC 3.3 Operate within organisational values to ensure effective budget controls

LOCAL_K76

Unit 327 - (LO3) - AC 3.4 Monitor budgets to control costs.

K16

The use of data to inform decision making.

LOCAL_K42

Unit 320 - (LO4) - AC 4.1 Use resources within the team

LOCAL_K43

Unit 320 - (LO4) - AC 4.2 Organise, prioritise and allocate work to team members

K15

Influences on customer and consumer demand: market trends, competitor activity and seasonality.

K23

Quality assurance procedures and monitoring processes.

K29

Information technology and digital: digital interfaces, email, Management Information Systems (MIS), spreadsheets, presentation, word processing, virtual communication, learning platforms, work collaboration platforms. General Data Protection Regulation (GDPR). Cyber security.

K24

Methods of hazard identification and risk management.

K31

Customer needs: satisfaction considerations, lead times, service levels.

K27

Team working principles: personality types, roles within teams, organisational hierarchies.

K9

Types of logistics costs and their components, for example, Transportation costs, Inventory costs, Labour costs, Customer service costs, Storage costs, Administration costs.

K21

Impact of the sector on the environment. Efficient use of resources. Recycling, reuse, and safe disposal of waste.

K22

Principles of equity, diversity, and inclusion in the workplace.

K32

Awareness of health and safety regulations, standards, and guidance and impact on role. Control of Substances Hazardous to Health (CoSHH). Fire safety. Hazards and risks. Health and Safety at Work Act. Isolation and emergency stop procedures. Manual handling. Personal Protective Equipment (PPE). Safety equipment: guards, signage, fire extinguishers. Safety signage. Situational awareness. Slips, trips, and falls. Working in confined spaces. Working at height.

S1

Manage the flow of fast-moving consumer goods products or services based on evolving and changing information.

LOCAL_S1

S1 - Leading people Able to communicate organisation strategy and team purpose, and adapt style to suit the audience. Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively.

S2

Use standard operating procedures.

LOCAL_S2

S1.1 Able to communicate organisation strategy and team purpose, and adapt style to suit the audience.

S3

Support customers with supply chain enquiries.

LOCAL_S3

S1.2 Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively.

LOCAL_S4

S3 - Building Relationships Building relationships with customers and managing these effectively.

S5

Use continuous improvement techniques in the fast-moving consumer goods supply chain.

LOCAL_S5

S3.3 Building relationships with customers and managing these effectively.

LOCAL_S6

S4 - Communication Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management.

S7

Use capacity planning to inform fast-moving consumer goods supply chain processes.

LOCAL_S7

S4.1 Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management.

S8

Apply team working principles.

LOCAL_S8

S5 - Operational Management Able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes. Able to adapt to change, identifying challenges and solutions. Ability to organise, prioritise and allocate work, and effectively use resources. Able to collate and analyse data and create reports.

S9

Escalate issues and tasks.

LOCAL_S9

S5.1 Able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes.

LOCAL_S10

S5.2 Able to adapt to change, identifying challenges and solutions.

S11

Plan and adhere to customer lead times.

LOCAL_S11

S5.3 Ability to organise, prioritise and allocate work, and effectively use resources.

LOCAL_S12

S5.4 Able to collate and analyse data and create reports.

S13

Develop and implement a supply plan, for example, supply planning, production planning, demand planning, operations planning - logistics, commercial planning.

LOCAL_S13

S10 - Decision Making Use of effective problem solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required.

S14

Use order management tools to capture customer orders.

LOCAL_S14

S10.1 Use of effective problem solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required.

S15

Communicate with others verbally for example, colleagues and stakeholders.

S16

Communicate in writing with others for example, internal and external customers, colleagues, and managers.

S21

Record or enter information - paper based or electronic; risk assessments, handover documents, work sheets, checklists, and any legal reporting requirements.

S23

Identify, organise and use resources, including team members, to plan and complete tasks, with consideration for cost and quality.

LOCAL_S32

Unit 321 - (LO1) - AC 1.1 Explain leadership theories/models used to manage people.

LOCAL_S33

Unit 321 - (LO1) - AC 1.2 Explain motivational techniques used to motivate individuals and teams with reference to recognised models/theories

LOCAL_S51

Unit 324 - (LO1) - AC 1.1 Define equality, diversity and inclusion in the workplace

LOCAL_S52

Unit 324 - (LO1) - AC 1.2 Explain the importance of equality, diversity and inclusion in the workplace

LOCAL_S53

Unit 324 - (LO1) - AC 1.3 Explain the responsibilities organisations have under the Equality Act.

LOCAL_S54

Unit 324 - (LO1) - AC 1.4 Explain the potential consequences for organisations of not adhering to the Equality Act

LOCAL_S67

Unit 328 - (LO1) - AC 1.1 Explain the key stages in the life cycle of a project

LOCAL_S68

Unit 328 - (LO1) - AC 1.2 Explain the key roles and responsibilities in a project team

LOCAL_S15

S2 - Managing People Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve. Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback.

LOCAL_S16

S2.1 Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve.

LOCAL_S17

S2.2 Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback.

LOCAL_S18

S3 - Building Relationships Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts. Able to input to discussions and provide feedback (to team and more widely), and identify and share good practice across teams.

S19

Apply quality assurance procedures.

LOCAL_S19

S3.1 Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts.

LOCAL_S20

S3.2 Able to input to discussions and provide feedback (to team and more widely), and identify and share good practice across teams.

LOCAL_S21

S4 - Communication Use of active listening and provision of constructive feedback.

LOCAL_S22

S4.2 Use of active listening and provision of constructive feedback.

LOCAL_S23

S6 - Project Management Able to organise, manage resources and risk, and monitor progress to deliver against the project plan. Ability to use relevant project management tools and take corrective action to ensure successful project delivery.

LOCAL_S24

S6.1 Able to organise, manage resources and risk, and monitor progress to deliver against the project plan.

LOCAL_S25

S6.2 Ability to use relevant project management tools and take corrective action to ensure successful project delivery.

LOCAL_S26

Applying organisational governance and compliance requirements to ensure effective budget controls.

LOCAL_S27

S7.1 Applying organisational governance and compliance requirements to ensure effective budget controls.

LOCAL_S28

S8 - Self-Awareness Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received.

LOCAL_S29

S8.1 Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received.

LOCAL_S30

S9 - Management of Self Able to create an effective personal development plan, and use time management techniques to manage workload and pressure.

LOCAL_S31

S9.1 Able to create an effective personal development plan, and use time management techniques to manage workload and pressure.

LOCAL_S34

Unit 321 - (LO2) - AC 2.1 Explain learning styles that could be considered when developing individuals

LOCAL_S35

Unit 321 - (LO2) - AC 2.2 Describe mechanisms used to provide feedback.

LOCAL_S36

Unit 321 - (LO2) - AC 2.3 Define emotional intelligence

LOCAL_S37

Unit 321 - (LO2) - AC 2.4 Describe how the characteristics of emotional intelligence can be applied.

LOCAL_S55

Unit 324 - (LO2) - AC 2.1 Define organisational culture in the workplace

LOCAL_S56

Unit 324 - (LO2) - AC 2.2 Explain the importance of organisational culture

LOCAL_S57

Unit 324 - (LO2) - AC 2.3 Describe what informs and influences organisational culture

LOCAL_S58

Unit 324 - (LO2) - AC 2.4 Describe the responsibilities of organisational culture in terms of equality, diversity and inclusion.

LOCAL_S59

Unit 324 - (LO2) - AC 2.5 Define organisational strategy in the workplace

LOCAL_S60

Unit 324 - (LO2) - AC 2.6 Explain how an organisational strategy is developed.

LOCAL_S69

Unit 328 - (LO2) - AC 2.1 Explain project management tools and their application.

LOCAL_S70

Unit 328 - (LO2) - AC 2.2 Explain how to manage resources

LOCAL_S71

Unit 328 - (LO2) - AC 2.3 Explain how to identify risks and issues

LOCAL_S72

Unit 328 - (LO2) - AC 2.4 Explain how to use project management tools to monitor progress and performance.

S6

Lead and participate in problem solving activities: 5 whys, fishbone analysis.

S10

Analyse data against supply chain key performance indicators to identify trends and themes that affect the fast-moving consumer goods supply chain.

LOCAL_S38

Unit 321 - (LO3) - AC 3.1 Set operational goals and objectives for a team.

LOCAL_S39

Unit 321 - (LO3) - AC 3.2 Set achievable personal goals and objectives for team members.

LOCAL_S40

Unit 321 - (LO3) - AC 3.3 Support and develop team members to improve their performance and achieve operational and personal goals and objectives

LOCAL_S41

Unit 321 - (LO3) - AC 3.4 Use motivational techniques to improve performance and achieve goals and objectives

LOCAL_S42

Unit 321 - (LO3) - AC 3.5 Use active listening with team members

LOCAL_S43

Unit 321 - (LO3) - AC 3.6 Monitor progress towards the achievement of operational and personal goals and objectives

LOCAL_S44

Unit 321 - (LO3) - AC 3.7 Provide guidance, direction and constructive feedback

LOCAL_S61

Unit 324 - (LO3) - AC 3.1 Describe how operational plans relate to organisational strategy.

LOCAL_S62

Unit 324 - (LO3) - AC 3.2 Describe how organisational strategy and culture are cascaded through an organisation

LOCAL_S63

Unit 324 - (LO3) - AC 3.3 Cascade organisational culture and strategy.

LOCAL_S64

Unit 324 - (LO3) - AC 3.4 Translate organisational goals into deliverable actions for a team

LOCAL_S65

Unit 324 - (LO3) - AC 3.5 Implement operational plans to ensure achievement of organisational goals and targets

LOCAL_S66

Unit 324 - (LO3) - AC 3.6 Monitor team against deliverable actions, goals and outcomes

LOCAL_S73

Unit 328 - (LO3) - AC 3.1 Use project management tools to deliver a project against targets

LOCAL_S74

Unit 328 - (LO3) - AC 3.2 Organise and manage resources to ensure milestones are achieved.

LOCAL_S75

Unit 328 - (LO3) - AC 3.3 Identify, manage and monitor risks taking timely and corrective action

LOCAL_S76

Unit 328 - (LO3) - AC 3.4 Monitor progress and performance against targets

LOCAL_S45

Unit 321 - (LO4) - AC 4.1 Contribute to discussions within the workplace.

LOCAL_S46

Unit 321 - (LO4) - AC 4.2 Give feedback following these discussions to team and more widely

LOCAL_S47

Unit 321 - (LO4) - AC 4.3 Identify and share good practice across teams

LOCAL_S48

Unit 321 - (LO5) - AC 5.1 Develop trust within own team

LOCAL_S49

Unit 321 - (LO5) - AC 5.2 Use negotiation and influencing skills to achieve acceptable outcomes.

LOCAL_S50

Unit 321 - (LO5) - AC 5.3 Manage conflict within the workplace.

S4

Use IT systems for the supply chain; Company and customer systems. Applies cyber security and GDPR regulations and policies.

S12

Use data analysis outcomes to inform decision making in the supply chain function.

S20

Identify and document hazards and risks in the workplace. Apply control measures.

S17

Comply with health and safety legislation, regulations, standards, and guidance.

S18

Follow equity, diversity, and inclusion principles.

S22

Comply with sustainability principles and regulations including efficient use of resources, recycling, reuse and safe disposal of waste.

B1

Consider the impact on the environment when using resources and carrying out work.

LOCAL_B1

B1 - Takes responsibility Drive to achieve in all aspects of work. Demonstrates resilience and accountability. Determination when managing difficult situations

LOCAL_B2

B1.1 Drive to achieve in all aspects of work.

LOCAL_B3

B1.2 Demonstrates resilience and accountability.

B4

Respond and adapt to work demands and situations.

LOCAL_B4

B1.3 Determination when managing difficult situations

B5

Collaborate within teams, across disciplines and with internal and external stakeholders.

LOCAL_B5

B3 - Agile Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responds well to feedback and need for change.

LOCAL_B6

B3.1 Flexible to the needs of the organisation.

LOCAL_B7

B3.2 Is creative, innovative and enterprising when seeking solutions to business needs.

LOCAL_B8

B3.3 Positive and adaptable, responds well to feedback and need for change.

LOCAL_B16

Unit 322 - (LO1) - AC 1.1 Describe the concept of and the activities involved in developing own self-awareness

LOCAL_B17

Unit 322 - (LO1) - AC 1.2 Explain the concept and implications of unconscious bias.

LOCAL_B18

Unit 322 - (LO1) - AC 1.3 Explain the approaches to promote inclusivity in the workplace

LOCAL_B27

Unit 325 - (LO1) - AC 1.1 Explain problem solving techniques used to support business delivery.

LOCAL_B28

Unit 325 - (LO1) - AC 1.2 Explain decision making techniques used to support business delivery

LOCAL_B29

Unit 325 - (LO1) - AC 1.3 Gather information from the team and others relating to operational challenges

LOCAL_B30

Unit 325 - (LO1) - AC 1.4 Apply problem solving techniques to operational challenges relating to business delivery

LOCAL_B31

Unit 325 - (LO1) - AC 1.5 Apply decision making techniques to make business decisions relating to delivery

LOCAL_B32

Unit 325 - (LO1) - AC 1.6 Escalate operational challenges relating to relating to business delivery

LOCAL_B9

B2 - Inclusive Open, approachable, authentic, and able to build trust with others. Seeks views of others.

LOCAL_B10

B2.1 Open, approachable, authentic, and able to build trust with others.

LOCAL_B11

B2.2 Seeks views of others.

LOCAL_B12

B4 - Professionalism Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values

LOCAL_B13

B4.1 Sets an example, and is fair, consistent and impartial.

LOCAL_B14

B4.2 Open and honest.

LOCAL_B15

Open and honest. Operates within organisational values.

LOCAL_B19

Unit 322 - (LO2) - AC 2.1 Undertake self-assessment activities

LOCAL_B20

Unit 322 - (LO2) - AC 2.2 Seek feedback from others on own performance

LOCAL_B21

Unit 322 - (LO2) - AC 2.3 Reflect on the outcomes of self-assessment activities and feedback from others on own performance

LOCAL_B22

Unit 322 - (LO2) - AC 2.4 Create a personal development plan

LOCAL_B23

Unit 322 - (LO2) - AC 2.5 Make timely changes to own performance.

LOCAL_B33

Unit 325 - (LO2) - AC 2.1 Explain approaches to customer and stakeholder relationship management.

LOCAL_B34

Unit 325 - (LO2) - AC 2.2 Explain emotional intelligence and how it is used within customer and stakeholder relationship management

LOCAL_B35

Unit 325 - (LO2) - AC 2.3 Explain conflict management techniques and how they can be used within customer and stakeholder relationship management.

LOCAL_B24

Unit 322 - (LO3) - AC 3.1 Explain time management tools and techniques to plan and priorities workload.

LOCAL_B25

Unit 322 - (LO3) - AC 3.2 Use time management tools and techniques to manage own workload and pressure

LOCAL_B26

Unit 322 - (LO3) - AC 3.3 Use time management tools and techniques to manage others workload

LOCAL_B36

Unit 325 - (LO3) - AC 3.1 Explain how to implement operational and team plans

LOCAL_B37

Unit 325 - (LO3) - AC 3.2 Explain how to manage resources

LOCAL_B38

Unit 325 - (LO3) - AC 3.3 Explain theoretical approaches to managing change within a team

LOCAL_B39

Unit 325 - (LO4) - AC 4.1 Presents strategies to implement operational and/or team plans

LOCAL_B40

Unit 325 - (LO4) - AC 4.2 Respond to feedback and the need for change by adapting plans to make business and delivery decisions.

LOCAL_B41

Unit 325 - (LO4) - AC 4.3 Identify and manage challenges, difficult situations and solutions to meet business needs.

LOCAL_B42

Unit 325 - (LO4) - AC 4.4 Manage operational change and resources in business showing accountability for personal and team objectives.

B2

Prioritise health and safety.

B3

Contributes to equity, diversity, and inclusivity in the workplace.