IT Technician Sales

K1

Basic elements and architecture of systems Understands the basic elements and architecture of computer systems

K2

Has a working knowledge of Cloud and Cloud Services

K3

Understands the principles of secure coding

K4

IT within business strategy Has a working knowledge of the role IT plays within the broader context of a business strategy

K5

Methodologies for unified communications Understands the main methodologies used for unified communications

K6

Understands the basics of how data storage works and the main technical options available

K7

Understands how to communicate using the appropriate language and terminology for audience and cultural awareness

K8

Understands the principles and ethics of sales, recognising the importance of delivering value to the customer

K9

Understands the sales life cycle, techniques & processes

K10

Negotiation and Sales Closing Understands how to negotiate, handle objections and close sales

K11

Products knowledge Understands the business product(s) they are responsible for selling including the relevant vendor product(s) as selected by the employer.

S1

Logical and creative thinking skills

S2

Effective and professional interaction The ability to interact effectively and professionally with a range of different types of customer

S3

Analytical and Problem Solving Skill Ability to think analytically and to solve problems

S4

Ability to work independently and to take responsibility

S5

Can use own initiative

S6

Organisational Skill A thorough and organised approach

S7

Work with range of people Ability to work with a range of internal and external people

S8

Communication Skill Ability to communicate effectively in a variety of situations

S9

Maintain productive, professional and secure working environment

S10

Operating in a secure manner Ability to operate in a secure manner

B1

Nill