Operations or Deparmental Manager

LOCAL_K1

K1.1 -Operational Management Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs

K2

Relevant regulation and legislation requirements, and their impact on their team, the individual, their role and the organisation.

LOCAL_K2

K1.2 - Operational Management Understand business development tools (e.g. SWOT), and approaches to continuous improvement.

K3

Legislation and organisational policies relating to equity, diversity and inclusion in the workplace and their impact on the organisation and stakeholders.

LOCAL_K3

K1.3 - Operational Management Understand operational business planning techniques, including how to manage resources, development of sales and marketing plans, setting targets and monitoring performance.

K4

Approaches to people management, for example recruitment, performance management, reward, and talent management and resource planning.

LOCAL_K4

K1.4 - Operational Management Knowledge of management systems, processes and contingency planning.

LOCAL_K5

K1.5 - Operational Management Understand how to initiate and manage change by identifying barriers and know how to overcome them.

K6

Methods for researching, analysing, interpreting and evaluating data to inform judgements and enable decision making.

LOCAL_K6

K1.6 - Operational Management Understand data security and management, and the effective use of technology in an organisation.

K10

Methods used to identify, manage and prioritise stakeholder relationships.

K12

Problem solving and decision-making techniques.

K13

Influencing and negotiation models and techniques.

K14

Conflict resolution and mediation processes.

K15

Communication techniques and approaches.

K16

Ethics and values-based leadership theories and principles, for example employee wellbeing.

K18

Leadership and management tools and techniques.

K19

The sector in which the organisation operates and its impact on their role.

K20

The continuous development requirements and learning needs of their team.

K22

Organisational policies and procedures, for example health and safety.

K24

Coaching and mentoring techniques.

K25

The strategic direction of the organisation and the impact on operational plans.

K5

IT and software tools used to support the current and future needs of the organisation, including advances in technology.

LOCAL_K7

K2.1 - Project Management Know how to set up and manage a project using relevant tools and techniques and understand process management

K8

How to identify and manage organisational improvement opportunities.

LOCAL_K8

K2.2 - Project Management Understand approaches to risk management.

K11

The current and future needs of the sector and the impact on their organisation.

K21

Business continuity principles, including risk assessment, contingency planning and disaster recovery.

K1

Presentation skills and methods.

K7

Financial management techniques and implications of decisions for budgets.

K9

Project management tools and techniques.

LOCAL_K9

K3.1 - Finance. Understand business finance: how to manage budgets, and financial forecasting

LOCAL_K10

K4.1 - Leading People Understand different leadership styles, how to lead multiple and remote teams and manage team leaders

LOCAL_K11

K4.2 - Leading People Know how to motivate and improve performance, supporting people using coaching and mentoring approaches.

LOCAL_K12

K4.3 - Leading People Understand organisational cultures and diversity and their impact on leading and managing change.

LOCAL_K13

K4.4 - Leading People Know how to delegate effectively.

K17

Change management concepts and methods for implementing change within the organisation.

LOCAL_K14

K5.1 - Managing People Know how to manage multiple teams and develop high performing teams

LOCAL_K15

K5.2 - Managing People Understand performance management techniques, talent management models and how to recruit and develop people

LOCAL_K16

K6.1 Building Relationships Understand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking

LOCAL_K17

K6.2 Building Relationships Knowledge of collaborative working techniques to enable delivery through others and how to share best practice.

LOCAL_K18

K6.3 Building Relationships Know how to manage conflict at all levels

LOCAL_K19

K7.1 - Communication Understand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately.

K23

Responsible organisation policies and practices covering social, environmental, and economic factors, including sustainability.

LOCAL_K20

K8.1 - Self-Awareness Understand own impact and emotional intelligence.

LOCAL_K21

K8.1 - Self-Awareness Understand own impact and emotional intelligence

LOCAL_K22

K8.2 - Self-Awareness Understand different learning and behaviour styles.

LOCAL_K23

K9.1 - Management of Self Understand time management techniques and tools, and how to prioritise activities and the use of different approaches to planning, including managing multiple tasks

LOCAL_K24

K10.1 - Decision Making Understand problem solving and decision making techniques, including data analysis.

LOCAL_K25

K10.2 - Decision Making Understand organisational values and ethics and their impact on decision making.

LOCAL_S1

S1.1 - Operational Management Able to input into strategic planning and create plans in line with organisational objectives

S2

Identify problems and provide solutions.

LOCAL_S2

S1.2 - Operational Management Support, manage and communicate change by identifying barriers and overcoming them.

S3

Manage and set goals and accountabilities for individuals and teams.

LOCAL_S3

S1.3 - Operational Management Demonstrate commercial awareness, and able to identify and shape new opportunities

S4

Analyse performance data for individuals and teams to identify areas for improvement.

LOCAL_S4

S1.4 - Operational Management Creation and delivery of operational plans, including setting KPIs, monitoring performance against plans

LOCAL_S5

S1.5 - Operational Management Producing reports, providing management information based on the collation, analysis and interpretation of data

S6

Lead and influence the team and individuals to support an inclusive culture of equity, diversity, and the promotion of well-being.

S7

Motivate team members and individuals through collaborative activities, for example one-to-one coaching and team meetings, to achieve organisational goals.

S14

Implement business continuity plans, including risk assessment, contingency planning and disaster recovery, to ensure the uninterrupted operation of critical functions.

S16

Influence and negotiate with stakeholders to shape and agree goals and outcomes.

S17

Manage relationships across multiple and diverse stakeholders.

S19

Manage and facilitate learning and continuous professional development for their team.

S20

Coach and mentor individuals within their team.

S21

Develop and implement operational plans that align with the strategic direction of the organisation.

LOCAL_S6

S2.1 - Project Management Plan, organise and manage resources to deliver required outcomes.

LOCAL_S7

S2.2 - Project Management Monitor progress and identify risk and their mitigation

S8

Use digital tools to analyse information and monitor performance and budgets to drive the implementation and delivery of plans and projects.

LOCAL_S8

S2.3 - Project Management Able to use relevant project management tools.

S12

Manage continuous improvement and change for their team and organisation.

S15

Identify and respond to external factors that may influence the future landscape and evaluate their impact on the organisation.

S1

Communicate and present information to stakeholders using different types of media.

S5

Manage and influence project activity to deliver within budget and resource requirements.

S9

Research, interpret and analyse information to inform the implementation of business plans or projects.

LOCAL_S9

S3.1 - Finance Able to monitor budgets and provide reports and consider financial implications of decisions and adjust approach/recommendations accordingly.

S10

Evaluate the impact of outcomes from organisational plans or projects to drive the decision-making process.

S13

Analyse and prioritise organisation activities in response to the operating environment.

LOCAL_S10

S4.1 - Leading People Able to communicate organisational vision and goals and how these to apply to teams

LOCAL_S11

S4.2 - Leading People Support development through coaching and mentoring and enable and support high performance working.

LOCAL_S12

S5.1 - Managing People Able to manage talent and performance

LOCAL_S13

S5.2 - Managing People Develop, build and motivate teams by identifying their strengths and enabling development within the workplace.

LOCAL_S14

S5.3 - Managing People Able to delegate and enable delivery though others

LOCAL_S15

S6.1 - Building Relationships Able to build trust and use effective negotiation and influencing skills and manage conflict

LOCAL_S16

S6.2 - Building Relationships Able to identify and share good practice and work collaboratively with others both inside and outside of the organisation

LOCAL_S17

S6.3 - Building Relationships Use of specialist advice and support to deliver against plans.

S11

Interpret and implement the practical application of regulation, legislation and organisational policies for stakeholders.

LOCAL_S18

S7.1 - Communication Able to communicate effectively (verbal, non-verbal, written, digital) and be flexible in communication style.

LOCAL_S19

S7.2 - Communication Able to chair meetings and present using a range of media

LOCAL_S20

S7.3 - Communication Use of active listening, and able to challenge and give constructive feedback.

LOCAL_S21

S8 Self-Awareness Able to reflect on own performance, working style and its impact on others.

LOCAL_S22

S9.1 - Management of Self Able to create a personal development plan.

LOCAL_S23

S9.2 - Management of Self Use of time management and prioritisation techniques.

LOCAL_S24

S10.1 - Decision Making Able to undertake critical analysis and evaluation to support decision making

LOCAL_S25

S10.2 - Decision Making Use of effective problem solving techniques

S18

Deliver sustainable services and solutions which allow the organisation to respond to changes in social, economic and environmental factors.

B1

Acts professionally, ethically and with integrity.

LOCAL_B1

B1.1 Takes responsibility Drive to achieve in all aspects of work.

B2

Supports an inclusive culture, treating colleagues and stakeholders fairly and with respect.

LOCAL_B2

B1.2 - Takes responsibility Demonstrates resilience and accountability.

B3

Takes accountability and ownership of their own and the team’s tasks and workload.

LOCAL_B3

B1.3 - Takes responsibility Determination when managing difficult situations

B4

Seeks learning opportunities and continuous professional development for self and the wider team.

LOCAL_B4

B1.4 - Takes responsibility Seeks new opportunities

B5

Works flexibly and adapts to circumstances.

B6

Works collaboratively with others across the organisation and stakeholders.

LOCAL_B5

B2.1 - Inclusive Open, approachable, authentic, and able to build trust with others

LOCAL_B6

B2.2 - Inclusive Seeks the views of others and values diversity.

LOCAL_B7

B3.1 - Agile Flexible to the needs of the organisation.

LOCAL_B8

B3.2 - Agile Is creative, innovative and enterprising when seeking solutions to business needs

LOCAL_B9

B3.3 - Agile Positive and adaptable, responding well to feedback and need for change

LOCAL_B10

B3.4 - Agile Open to new ways of working.

LOCAL_B11

B4.1 - Professionalism Sets an example, and is fair, consistent and impartial.

LOCAL_B12

B4.2 - Professionalism Open and honest

LOCAL_B13

B4.3 - Professionalism Operates within organisational values