Supply Chain Practitioner

K13

Limits of authority, when to escalate tasks and issues, and to whom.

K18

The principles of order capture and management.

K19

Verbal communication techniques. Giving and receiving information. Matching style to audience. Industry terminology.

K20

Written communication techniques. Plain English principles, Supply Chain terminology. Report writing.

K25

Documentation: methods and requirements - electronic and paper.

K26

Standard operating procedures (SOP). What they are and why they are important. What they need to cover and why.

K28

Planning and prioritising techniques.

K30

Capacity planning techniques.

K2

Supply chain key performance indicators; inventory, forecast accuracy, plan attainment, customer service, vehicle utilisation, on shelf availability, waste, quality and value.

K4

Legislation and policies that influence the supply chain.

K5

The characteristics and specific needs of different customer groups, for example, Major Multiples, Wholesalers, Convenience , Value Retailers, Discounters, Ecommerce.

K6

Data management systems and tools for the supply chain.

K14

The principles of forecasting.

K8

The principles of commercial and cost efficiencies in supply chain.

K11

The principles of capacity planning including, rough cut, resource requirement, capacity requirement, warehouse capacity, hauliers, logistics and resources.

K1

Characteristics and processes of the end-to-end fast-moving consumer goods supply chain.

K7

The principles of continuous improvement.

K12

The principles of strategic and operational decision making.

K17

Factors that impact on supply chain planning: capacity, product life, for example, customer requirements - exclusive range or NPD, producing factory location, co- manufacturing, promo cycles, sustainability.

K3

Principles of supply chain efficiency in the fast-moving consumer goods industry.

K10

Problem-solving techniques and the principles of root cause analysis: 5 whys and fishbone analysis.

K16

The use of data to inform decision making.

K15

Influences on customer and consumer demand: market trends, competitor activity and seasonality.

K23

Quality assurance procedures and monitoring processes.

K29

Information technology and digital: digital interfaces, email, Management Information Systems (MIS), spreadsheets, presentation, word processing, virtual communication, learning platforms, work collaboration platforms. General Data Protection Regulation (GDPR). Cyber security.

K24

Methods of hazard identification and risk management.

K31

Customer needs: satisfaction considerations, lead times, service levels.

K27

Team working principles: personality types, roles within teams, organisational hierarchies.

K9

Types of logistics costs and their components, for example, Transportation costs, Inventory costs, Labour costs, Customer service costs, Storage costs, Administration costs.

K21

Impact of the sector on the environment. Efficient use of resources. Recycling, reuse, and safe disposal of waste.

K22

Principles of equity, diversity, and inclusion in the workplace.

K32

Awareness of health and safety regulations, standards, and guidance and impact on role. Control of Substances Hazardous to Health (CoSHH). Fire safety. Hazards and risks. Health and Safety at Work Act. Isolation and emergency stop procedures. Manual handling. Personal Protective Equipment (PPE). Safety equipment: guards, signage, fire extinguishers. Safety signage. Situational awareness. Slips, trips, and falls. Working in confined spaces. Working at height.

S1

Manage the flow of fast-moving consumer goods products or services based on evolving and changing information.

S2

Use standard operating procedures.

S3

Support customers with supply chain enquiries.

S5

Use continuous improvement techniques in the fast-moving consumer goods supply chain.

S7

Use capacity planning to inform fast-moving consumer goods supply chain processes.

S8

Apply team working principles.

S9

Escalate issues and tasks.

S11

Plan and adhere to customer lead times.

S13

Develop and implement a supply plan, for example, supply planning, production planning, demand planning, operations planning - logistics, commercial planning.

S14

Use order management tools to capture customer orders.

S15

Communicate with others verbally for example, colleagues and stakeholders.

S16

Communicate in writing with others for example, internal and external customers, colleagues, and managers.

S21

Record or enter information - paper based or electronic; risk assessments, handover documents, work sheets, checklists, and any legal reporting requirements.

S23

Identify, organise and use resources, including team members, to plan and complete tasks, with consideration for cost and quality.

S19

Apply quality assurance procedures.

S6

Lead and participate in problem solving activities: 5 whys, fishbone analysis.

S10

Analyse data against supply chain key performance indicators to identify trends and themes that affect the fast-moving consumer goods supply chain.

S4

Use IT systems for the supply chain; Company and customer systems. Applies cyber security and GDPR regulations and policies.

S12

Use data analysis outcomes to inform decision making in the supply chain function.

S20

Identify and document hazards and risks in the workplace. Apply control measures.

S17

Comply with health and safety legislation, regulations, standards, and guidance.

S18

Follow equity, diversity, and inclusion principles.

S22

Comply with sustainability principles and regulations including efficient use of resources, recycling, reuse and safe disposal of waste.

B1

Consider the impact on the environment when using resources and carrying out work.

B4

Respond and adapt to work demands and situations.

B5

Collaborate within teams, across disciplines and with internal and external stakeholders.

B2

Prioritise health and safety.

B3

Contributes to equity, diversity, and inclusivity in the workplace.