Team Leader / Supervisor

LOCAL_K1

Induction tasks Get the learner ready for the apprenticeship

K1

Performance management techniques.

LOCAL_K2

K1.1 Understand different leadership styles and the benefits of coaching to support people and improve performance.

K2

How to identify the learning needs of others and solutions to address them.

LOCAL_K3

K1.2 Understand organisational cultures, equality, diversity and inclusion.

LOCAL_K4

K3 - Building Relationships Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross team working to support delivery of organisational objectives.

LOCAL_K5

K3.1 Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict.

K5

Relevant regulation, legislation, and compliance that impacts their role and the organisation.

LOCAL_K6

K3.2 Know how to facilitate cross team working to support delivery of organisational objectives.

K6

Organisational strategy and objectives and how their role impacts on them.

LOCAL_K7

K4 - Communication Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns.

K7

How to manage resources to implement operational and team plans.

LOCAL_K8

K4.1 Understand different forms of communication and their application.

LOCAL_K9

K4.2 Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns.

K9

Communication techniques including presentation skills, negotiation and influencing skills.

LOCAL_K10

K5 - Operational Management Understand how organisational strategy is developed. Know how to implement operational/team plans and manage resources and approaches to managing change within the team. Understand data management, and the use of different technologies in business.

K10

Policy and procedure relating to people and organisational culture.

LOCAL_K11

K5.1 Understand how organisational strategy is developed.

LOCAL_K12

K5.2 Know how to implement operational/team plans and manage resources and approaches to managing change within the team.

LOCAL_K13

K5.3 Understand data management, and the use of different technologies in business.

LOCAL_K14

K10 - Decision Making Understand problem solving and decision making techniques. Understand how to analyse data to support decision making.

LOCAL_K15

K10.1 Understand problem solving and decision making techniques.

LOCAL_K16

K10.2 Understand how to analyse data to support decision making.

K17

Leadership and management approaches.

K18

The purpose of their role within the organisation, including their level of responsibility and accountability.

K19

The impact that cross-team working has in the delivery of organisational objectives.

K23

Principles of equity, diversity and inclusion in the workplace and their impact on the organisation and the team.

LOCAL_K25

Mock1 Presentation

LOCAL_K26

Mock2 Professional Discussion

LOCAL_K31

Induction Task Getting new learner acquainted

K8

Time management and prioritisation tools.

K14

IT and software used to support the activities of the business.

LOCAL_K17

K2 - Managing People Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour.

LOCAL_K18

K2.1 Understand people and team management models, including team dynamics and motivation techniques.

LOCAL_K19

K2.2 Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour.

LOCAL_K20

K6 - Project Management Understand the project life cycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools.

LOCAL_K21

K6.1 Understand the project life cycle and roles.

LOCAL_K22

K6.2 Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools.

K22

Approaches to managing budgets, and options and choices to maximise efficient use of resources.

LOCAL_K23

K7 - Finance Understand organisational governance and compliance, and how to deliver Value for Money. Know how to monitor budgets to ensure efficiencies and that costs do not overrun.

LOCAL_K24

K7.1 Understand organisational governance and compliance, and how to deliver Value for Money.

LOCAL_K27

K8.1 Know how to be self-aware and understand unconscious bias and inclusivity.

LOCAL_K28

K8.2 Understand learning styles, feedback mechanisms and how to use emotional intelligence.

LOCAL_K29

K9 - Management of Self Understand time management techniques and tools, and how to prioritise activities and approaches to planning.

LOCAL_K30

K9.1 Understand time management techniques and tools, and how to prioritise activities and approaches to planning.

K3

Processes and policies which support the delivery of operational requirements.

K16

The impact that internal and external factors such as environmental impacts, have on their role.

K12

Problem-solving and decision-making principles.

K15

External factors that affect the workplace, such as sustainability and net carbon zero, and how they are managed.

K20

How to collate, interpret and communicate data and information to meet the needs of different audiences.

K21

The wider social and economic environment in which the organisation operates.

K4

Project management tools and techniques.

K11

Stakeholder management.

K13

Principles of change management and continuous improvement.

S1

Use resources to implement operational and team plans.

LOCAL_S1

S1 - Leading people Able to communicate organisation strategy and team purpose, and adapt style to suit the audience. Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively.

S2

Use tools to organise, prioritise and allocate daily and weekly work activities.

LOCAL_S2

S1.1 Able to communicate organisation strategy and team purpose, and adapt style to suit the audience.

LOCAL_S3

S1.2 Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively.

S4

Identify and support the development of the team through informal coaching and continuous professional development.

LOCAL_S4

S3 - Building Relationships Building relationships with customers and managing these effectively.

LOCAL_S5

S3.3 Building relationships with customers and managing these effectively.

LOCAL_S6

S4 - Communication Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management.

LOCAL_S7

S4.1 Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management.

LOCAL_S8

S5 - Operational Management Able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes. Able to adapt to change, identifying challenges and solutions. Ability to organise, prioritise and allocate work, and effectively use resources. Able to collate and analyse data and create reports.

S9

Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.

LOCAL_S9

S5.1 Able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes.

LOCAL_S10

S5.2 Able to adapt to change, identifying challenges and solutions.

S11

Interpret organisational strategy and communicate how this impacts others.

LOCAL_S11

S5.3 Ability to organise, prioritise and allocate work, and effectively use resources.

LOCAL_S12

S5.4 Able to collate and analyse data and create reports.

S13

Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.

LOCAL_S13

S10 - Decision Making Use of effective problem solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required.

LOCAL_S14

S10.1 Use of effective problem solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required.

S17

Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.

S5

Use information and problem-solving techniques to provide solutions and influence the decision-making process.

S14

Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.

LOCAL_S15

S2 - Managing People Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve. Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback.

LOCAL_S16

S2.1 Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve.

LOCAL_S17

S2.2 Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback.

LOCAL_S18

S3 - Building Relationships Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts. Able to input to discussions and provide feedback (to team and more widely), and identify and share good practice across teams.

S19

Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.

LOCAL_S19

S3.1 Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts.

LOCAL_S20

S3.2 Able to input to discussions and provide feedback (to team and more widely), and identify and share good practice across teams.

LOCAL_S21

S4 - Communication Use of active listening and provision of constructive feedback.

LOCAL_S22

S4.2 Use of active listening and provision of constructive feedback.

LOCAL_S23

S6 - Project Management Able to organise, manage resources and risk, and monitor progress to deliver against the project plan. Ability to use relevant project management tools and take corrective action to ensure successful project delivery.

LOCAL_S24

S6.1 Able to organise, manage resources and risk, and monitor progress to deliver against the project plan.

LOCAL_S25

S6.2 Ability to use relevant project management tools and take corrective action to ensure successful project delivery.

LOCAL_S26

Applying organisational governance and compliance requirements to ensure effective budget controls.

LOCAL_S27

S7.1 Applying organisational governance and compliance requirements to ensure effective budget controls.

LOCAL_S28

S8 - Self-Awareness Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received.

LOCAL_S29

S8.1 Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received.

LOCAL_S30

S9 - Management of Self Able to create an effective personal development plan, and use time management techniques to manage workload and pressure.

LOCAL_S31

S9.1 Able to create an effective personal development plan, and use time management techniques to manage workload and pressure.

S3

Able to collate and interpret data and information and create reports.

S7

Review work processes to identify opportunities to improve performance and for continuous improvement.

S18

Identify future changes in the sector such as technology advances that may impact their organisation.

S8

Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.

S12

Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.

S15

Manage and maintain relationships with a diverse workforce and stakeholders.

S16

Negotiate with and challenge stakeholders to manage change and reduce conflict.

S6

Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.

S10

Manage others through change by identifying challenges and the activities to resolve them.

B1

Acts professionally, ethically and with integrity.

LOCAL_B1

B1 - Takes responsibility Drive to achieve in all aspects of work. Demonstrates resilience and accountability. Determination when managing difficult situations

B2

Supports an inclusive culture, treating colleagues and external stakeholders fairly and with respect.

LOCAL_B2

B1.1 Drive to achieve in all aspects of work.

LOCAL_B3

B1.2 Demonstrates resilience and accountability.

B4

Seeks learning opportunities and continuous professional development.

LOCAL_B4

B1.3 Determination when managing difficult situations

B5

Works flexibly and adapts to circumstances.

LOCAL_B5

B3 - Agile Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responds well to feedback and need for change.

LOCAL_B6

B3.1 Flexible to the needs of the organisation.

LOCAL_B7

B3.2 Is creative, innovative and enterprising when seeking solutions to business needs.

LOCAL_B8

B3.3 Positive and adaptable, responds well to feedback and need for change.

B3

Takes accountability and ownership of their tasks and workload.

LOCAL_B9

B2 - Inclusive Open, approachable, authentic, and able to build trust with others. Seeks views of others.

LOCAL_B10

B2.1 Open, approachable, authentic, and able to build trust with others.

LOCAL_B11

B2.2 Seeks views of others.

LOCAL_B12

B4 - Professionalism Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values

LOCAL_B13

B4.1 Sets an example, and is fair, consistent and impartial.

LOCAL_B14

B4.2 Open and honest.

LOCAL_B15

B4.3 Operates within organisational values.