Employability Practitioner

K1

Challenging & Complex Caseloads - How to manage caseloads effectively. Knowledge of caseload management techniques and time management techniques. Obstacles and factors that affect caseload management and how to deal with complex and challenging cases.

K2

Holistic Assessments & Diagnostics - How to use a wide range of holistic assessments and diagnostics that take into consideration the whole person, not just employability related factors. For example, physical health, mental well-being and external factors such as housing, financial situations, family etc.

K3

Holistic Action Plans & Reviews - How to develop and use SMART, holistic and in-depth work-focused action plans that are user-led and agreed with representatives from other agencies and which considers the specific needs of different groups (e.g. those with physical disabilities and those with mental, learning, emotional and behavioural challenges, including autism and dyslexia). How to conduct regular reviews.

K4

Job Search & Other Interventions - How to deliver a wide range of interventions (either face-to-face or remotely) that are tailored to consider the specific needs of individual service users and different groups (e.g. those with physical disabilities and those with mental, learning, emotional and behavioural challenges, including autism and dyslexia). Not just employability related interventions but those that impact on health and well-being etc. Different methods of evaluating interventions for continuous improvement.

K5

IT Systems & Record Keeping - How to use IT Systems for management of information to inform service delivery and how to conduct routine compliance checks of records.

K6

Careers, Employability & Labour Market Information - Career choice theories and concepts, how to use these to provide advice and guidance, an understanding of employers and how to work with them, advocating on the behalf of individual service users to broker suitable employment based on their individual circumstances and considering any reasonable adjustments that might need to be made, how to analyse and interpret labour market information for service delivery improvement. This may include the impact of a move to net carbon zero emission economy by 2050 on the local labour market.

K7

Integrated Services - Multi-agency (e.g. mental health services, probation services, police, social care services, health care services, local authorities etc.) approaches to service delivery where local third-party provision is integrated with other services and knowledge of outreach, mobile and flexible working practices. Facilitate “service user focused” meetings with external multi-agency caseworkers, utilising all available sources of support to help assist service users move into work, ensuring synergy and non-duplication of other agency work.

K8

Employability Industry - Funding systems, welfare benefits and professional boundaries.The different types of public services, community offerings and funding streams available and an understanding of how these fit together so that they can put in place a bespoke plan of support that takes a holistic approach to the whole service user.

K9

Non-Clinical Behavioural Change - Different types of non-clinical behavioural change techniques.

K10

Challenging Situations - A wide range of managing challenging behaviour techniques, change management techniques, when to use them and company referral/escalation processes.

K11

Coaching & Mentoring - A wide range of coaching and mentoring techniques for use with service users and colleagues. The differences between coaching and mentoring and knowing when to coach and when to mentor. Methods of reviewing and improving coaching and mentoring practice.

K12

Supported Employment - In work support, supported employment models, individual placement and support models. Other models that support those with complex needs to stay in work. How to manage the employer relationship to provide supported employment.

K13

Employability Industry - Funding systems, welfare benefits and professional boundaries.The different types of public services, community offerings and funding streams available and an understanding of how these fit together so that they can put in place a bespoke plan of support that takes a holistic approach to the whole service user.

K14

Careers, Employability & Labour Market Information - Career choice theories and concepts, how to use these to provide advice and guidance, an understanding of employers and how to work with them, advocating on the behalf of individual service users to broker suitable employment based on their individual circumstances and considering any reasonable adjustments that might need to be made, how to analyse and interpret labour market information for service delivery improvement. This may include the impact of a move to net carbon zero emission economy by 2050 on the local labour market.

K15

Challenging Situations - A wide range of managing challenging behaviour techniques, change management techniques, when to use them and company referral/escalation processes.

K16

Practice Development - Participate in practice development sessions, caseload reviews and observations to support the development of themselves and others.

K17

Continuing Professional Development (CPD) - The importance of effective management of own and others’ CPD.

K18

Customer Service - How to deal with complaints, Different methods of gathering service user feedback, approaches to evaluate it, critically analyse it and use it for service delivery improvements.

K19

Practice Development - Participate in practice development sessions, caseload reviews and observations to support the development of themselves and others.

K20

Continuing Professional Development (CPD) - The importance of effective management of own and others’ CPD.

K21

Safeguarding - The context for legal and policy frameworks, family and environmental context and how to deal with safeguarding and PREVENT concerns and knowing when to escalate. Knows and understands the government’s Prevent strategy.

K22

Integrated Services - Multi-agency (e.g. mental health services, probation services, police, social care services, health care services, local authorities etc.) approaches to service delivery where local third-party provision is integrated with other services and knowledge of outreach, mobile and flexible working practices. Facilitate “service user focused” meetings with external multi-agency caseworkers, utilising all available sources of support to help assist service users move into work, ensuring synergy and non-duplication of other agency work.

K23

Employability Industry - Funding systems, welfare benefits and professional boundaries.The different types of public services, community offerings and funding streams available and an understanding of how these fit together so that they can put in place a bespoke plan of support that takes a holistic approach to the whole service user.

K24

Careers, Employability & Labour Market Information - Career choice theories and concepts, how to use these to provide advice and guidance, an understanding of employers and how to work with them, advocating on the behalf of individual service users to broker suitable employment based on their individual circumstances and considering any reasonable adjustments that might need to be made, how to analyse and interpret labour market information for service delivery improvement. This may include the impact of a move to net carbon zero emission economy by 2050 on the local labour market.

K25

Legislation & Company Vision, Mission, Values - Industry relevant legislation and company’s own vision, mission and values, how to adhere to these and how they inform service delivery.

K26

Equality, Diversity & Inclusion - Equality, diversity and inclusion, what they are, how to embed them within daily practice.

K27

Equality, Diversity & Inclusion - Equality, diversity and inclusion, what they are, how to embed them within daily practice.

K28

Minimum Service Levels & Contractual Requirements - Current contractual requirements and minimum service levels, how to meet them, how to highlight and address issues with service level requirements.

S1

Managing Complex Caseloads - Application of specialist knowledge to deal with particular complex and challenging cases.

S2

Performance Management - Independently manage own performance to meet and exceed minimum service levels, contractual requirements and service level agreements.

S3

Assertiveness - Assertively directs and challenges service users to reach their potential. Will also be used when dealing with key stakeholders.

S4

Holistic Assessments & Diagnostics - Use holistic assessment and diagnostic skills to identify servicer user employability, career goals and aspirations and health and well-being barriers. Assess service users’ strengths and obstacles to building healthier lives through returning to work.

S5

Interviewing & Effective Questioning - Apply effective interviewing and questioning techniques to identify servicer user employability, career goals and aspirations and potential barriers to these

S6

Attention to detail & Record Keeping- Conduct routine compliance checks of service user records for own caseload and others, identifying areas for improvement and making recommendations.

S7

Design & Deliver Interventions - Utilise evidence-based solutions to design and deliver employability, health and wellbeing related programmes, services and interventions to service users which considers the specific needs of different groups (e.g. those with physical disabilities and those with mental, learning, emotional and behavioural challenges, including autism and dyslexia). These can be either on a one-to-one basis (face-to-face or remotely) or in groups at a central office or out in the community.

S8

Communication - Communicate to a high standard, both verbally and written, using a wide variety of different methods and adapting for different audiences, evaluating the effectiveness for continuous improvement.

S9

ICT & Digital Skills - ICT skills are used for record keeping and digital skills are used to support service users with finding employment through social media and the internet.

S10

Evaluation & Critical Analysis - Evaluates and analyses programmes, services and interventions, using data to make recommendations for improvements and to inform service delivery.

S11

Research Skills - Gather labour market, employability and careers information, analyse it, spot trends and patterns, draw conclusions to inform information, advice and guidance given to service users and employers. Research skills are used to further specialism knowledge and experience, as well as to support service design and delivery. This may include the impact of a move to net carbon zero emission economy by 2050 on the local labour market.

S12

Deliver Information, Advice & Guidance - Apply employability, careers and labour market knowledge to deliver high quality information, advice and guidance that is tailored to the needs of the service users and key stakeholders.

S13

Service Delivery - Adheres to company vision, mission and values, embedding them in all service delivery.

S14

Flexible Working - Where required, work flexibly across different locations by undertaking outreach work to make services accessible for service users or even co-locating with other community services. Where required, work flexibly outside of normal office working hours as there may be times when they have to work evenings and weekends if any of their service users are employed and need to be contacted and provided with support outside of these times

S15

Networking - Network with internal and external customers and key stakeholders to build relationships and identify business opportunities.

S16

Stakeholder Management & Engagement - Build and maintain strong working relationships with key stakeholders to support service delivery by taking a multi-agency and integrated services approach.

S17

Behaviour Management - Anticipate and de-escalate challenging behaviour in service users, managing challenging behaviour as it presents itself using relevant non-clinical behaviour change tools and techniques.

S18

Change Management - Manage change effectively with the on-boarding/off-boarding of contracts and services

S19

Manage CPD - Manage your own and support the professional development of others. Promote best practice through learning opportunities as they arise.

S20

Coaching & Mentoring - Coach and mentor service users and colleagues and actively improve coaching and mentoring skills for themselves and others.

S21

Problem Solving & Risk/Crisis Management - Uses advanced problem solving, and negotiation skills to establish win-win situations with service users where possible. Identifying when they might potentially fall out of work and rapidly respond to minimise the risk. Address safeguarding and PREVENT concerns maturely, dealing with service users when they present in crisis, minimising risks/crises in the future through pastoral support and effective risk assessment.

S22

Business Development - Identify, seek out and establish business development and commercial opportunities for the organisation including new referral streams. This may include the impact of a move to net carbon zero emission economy by 2050 on the local labour market.

S23

Communication - Communicate to a high standard, both verbally and written, using a wide variety of different methods and adapting for different audiences, evaluating the effectiveness for continuous improvement.

S24

Problem Solving & Risk/Crisis Management - Uses advanced problem solving, and negotiation skills to establish win-win situations with service users where possible. Identifying when they might potentially fall out of work and rapidly respond to minimise the risk. Address safeguarding and PREVENT concerns maturely, dealing with service users when they present in crisis, minimising risks/crises in the future through pastoral support and effective risk assessment.

S25

Change Management - Manage change effectively with the on-boarding/off-boarding of contracts and services

S26

Giving Feedback - Give constructive and timely feedback to service users and colleagues.

S27

Communication - Communicate to a high standard, both verbally and written, using a wide variety of different methods and adapting for different audiences, evaluating the effectiveness for continuous improvement.

S28

Research Skills - Gather labour market, employability and careers information, analyse it, spot trends and patterns, draw conclusions to inform information, advice and guidance given to service users and employers. Research skills are used to further specialism knowledge and experience, as well as to support service design and delivery. This may include the impact of a move to net carbon zero emission economy by 2050 on the local labour market.

S29

Service Delivery - Adheres to company vision, mission and values, embedding them in all service delivery.

S30

ICT & Digital Skills - ICT skills are used for record keeping and digital skills are used to support service users with finding employment through social media and the internet.

S31

Giving Feedback - Give constructive and timely feedback to service users and colleagues.

S32

Manage CPD - Manage your own and support the professional development of others. Promote best practice through learning opportunities as they arise.

S33

Problem Solving & Risk/Crisis Management - Uses advanced problem solving, and negotiation skills to establish win-win situations with service users where possible. Identifying when they might potentially fall out of work and rapidly respond to minimise the risk. Address safeguarding and PREVENT concerns maturely, dealing with service users when they present in crisis, minimising risks/crises in the future through pastoral support and effective risk assessment.

S34

Assertiveness - Assertively directs and challenges service users to reach their potential. Will also be used when dealing with key stakeholders.

S35

Business Development - Identify, seek out and establish business development and commercial opportunities for the organisation including new referral streams. This may include the impact of a move to net carbon zero emission economy by 2050 on the local labour market.

S36

Networking - Network with internal and external customers and key stakeholders to build relationships and identify business opportunities.

S37

Stakeholder Management & Engagement - Build and maintain strong working relationships with key stakeholders to support service delivery by taking a multi-agency and integrated services approach.

S38

Service Delivery - Adheres to company vision, mission and values, embedding them in all service delivery.

S39

Assertiveness - Assertively directs and challenges service users to reach their potential. Will also be used when dealing with key stakeholders.

S40

Communication - Communicate to a high standard, both verbally and written, using a wide variety of different methods and adapting for different audiences, evaluating the effectiveness for continuous improvement.

S41

Service Delivery - Adheres to company vision, mission and values, embedding them in all service delivery.

S42

Performance Management - Independently manage own performance to meet and exceed minimum service levels, contractual requirements and service level agreements.

B1

Target Driven - Ambitious and determined to succeed, finding better ways of achieving business objectives even in the light of sustained pressure.

B2

Flexible & Adaptable - Adapting to changing circumstances and implementing change effectively.

B3

Resilient - Has the capacity to respond to and recover from difficulties.

B4

Emotional Intelligence - Recognises, understands and manages own emotions and recognises, understands and be proactive in influencing the emotions of others. Can handle interpersonal relationships establishing trust and rapport effectively.

B5

Pro-Active & Efficient - Gets own job done and where relevant gets tasks done through others, always achieving high standard results, taking a pro-active approach to all work areas.

B6

Positive - Has a 'can do' attitude, is enthusiastic and can inspire service users and colleagues.

B7

Professional - Demonstrates a genuine commitment to the personal, health & well-being and occupational success of individual service users by meeting industry standards.

B8

Supportive - Provide encouragement and emotional help and support appropriately and where needed to service users and colleagues.

B9

Analytical - Seeks and interprets information from a variety of sources, comparing and contrasting to identify key issues and make sound decisions.

B10

Innovative & Creative - Quickly appreciates diverse and complex information, using it to challenge current methods and generate innovative ideas and solutions to improve business performance and act upon potential business opportunities.

B11

Commercially Aware - Understands the business, its strategy, goals and priorities as well as the business environment.

B12

Professional - Demonstrates a genuine commitment to the personal, health & well-being and occupational success of individual service users by meeting industry standards.

B13

Target Driven - Ambitious and determined to succeed, finding better ways of achieving business objectives even in the light of sustained pressure.

B14

Flexible & Adaptable - Adapting to changing circumstances and implementing change effectively.

B15

Analytical - Seeks and interprets information from a variety of sources, comparing and contrasting to identify key issues and make sound decisions.

B16

Innovative & Creative - Quickly appreciates diverse and complex information, using it to challenge current methods and generate innovative ideas and solutions to improve business performance and act upon potential business opportunities.

B17

Commercially Aware - Understands the business, its strategy, goals and priorities as well as the business environment.

B18

Positive - Has a 'can do' attitude, is enthusiastic and can inspire service users and colleagues.

B19

Professional - Demonstrates a genuine commitment to the personal, health & well-being and occupational success of individual service users by meeting industry standards.

B20

Flexible & Adaptable - Adapting to changing circumstances and implementing change effectively.

B21

Resilient - Has the capacity to respond to and recover from difficulties.

B22

Emotional Intelligence - Recognises, understands and manages own emotions and recognises, understands and be proactive in influencing the emotions of others. Can handle interpersonal relationships establishing trust and rapport effectively.

B23

Supportive - Provide encouragement and emotional help and support appropriately and where needed to service users and colleagues.

B24

Positive - Has a 'can do' attitude, is enthusiastic and can inspire service users and colleagues.

B25

Professional - Demonstrates a genuine commitment to the personal, health & well-being and occupational success of individual service users by meeting industry standards.

B26

Flexible & Adaptable - Adapting to changing circumstances and implementing change effectively.

B27

Resilient - Has the capacity to respond to and recover from difficulties.

B28

Emotional Intelligence - Recognises, understands and manages own emotions and recognises, understands and be proactive in influencing the emotions of others. Can handle interpersonal relationships establishing trust and rapport effectively.

B29

Supportive - Provide encouragement and emotional help and support appropriately and where needed to service users and colleagues.

B30

Target Driven - Ambitious and determined to succeed, finding better ways of achieving business objectives even in the light of sustained pressure.

B31

Flexible & Adaptable - Adapting to changing circumstances and implementing change effectively.

B32

Resilient - Has the capacity to respond to and recover from difficulties.

B33

Emotional Intelligence - Recognises, understands and manages own emotions and recognises, understands and be proactive in influencing the emotions of others. Can handle interpersonal relationships establishing trust and rapport effectively.

B34

Supportive - Provide encouragement and emotional help and support appropriately and where needed to service users and colleagues.

B35

Analytical - Seeks and interprets information from a variety of sources, comparing and contrasting to identify key issues and make sound decisions.

B36

Professional - Demonstrates a genuine commitment to the personal, health & well-being and occupational success of individual service users by meeting industry standards.

B37

Flexible & Adaptable - Adapting to changing circumstances and implementing change effectively.

B38

Innovative & Creative - Quickly appreciates diverse and complex information, using it to challenge current methods and generate innovative ideas and solutions to improve business performance and act upon potential business opportunities.

B39

Commercially Aware - Understands the business, its strategy, goals and priorities as well as the business environment.

B40

Pro-Active & Efficient - Gets own job done and where relevant gets tasks done through others, always achieving high standard results, taking a pro-active approach to all work areas.

B41

Positive - Has a 'can do' attitude, is enthusiastic and can inspire service users and colleagues.

B42

Professional - Demonstrates a genuine commitment to the personal, health & well-being and occupational success of individual service users by meeting industry standards.

B43

Flexible & Adaptable - Adapting to changing circumstances and implementing change effectively.

B44

Resilient - Has the capacity to respond to and recover from difficulties.

B45

Analytical - Seeks and interprets information from a variety of sources, comparing and contrasting to identify key issues and make sound decisions.

B46

Innovative & Creative - Quickly appreciates diverse and complex information, using it to challenge current methods and generate innovative ideas and solutions to improve business performance and act upon potential business opportunities.

B47

Positive - Has a 'can do' attitude, is enthusiastic and can inspire service users and colleagues.

B48

Professional - Demonstrates a genuine commitment to the personal, health & well-being and occupational success of individual service users by meeting industry standards.

B49

Target Driven - Ambitious and determined to succeed, finding better ways of achieving business objectives even in the light of sustained pressure.

B50

Resilient - Has the capacity to respond to and recover from difficulties

B51

Emotional Intelligence - Recognises, understands and manages own emotions and recognises, understands and be proactive in influencing the emotions of others. Can handle interpersonal relationships establishing trust and rapport effectively.

B52

Supportive - Provide encouragement and emotional help and support appropriately and where needed to service users and colleagues.

B53

Innovative & Creative - Quickly appreciates diverse and complex information, using it to challenge current methods and generate innovative ideas and solutions to improve business performance and act upon potential business opportunities.

B54

Target Driven - Ambitious and determined to succeed, finding better ways of achieving business objectives even in the light of sustained pressure.

B55

Flexible & Adaptable - Adapting to changing circumstances and implementing change effectively.

B56

Analytical - Seeks and interprets information from a variety of sources, comparing and contrasting to identify key issues and make sound decisions.

B57

Innovative & Creative - Quickly appreciates diverse and complex information, using it to challenge current methods and generate innovative ideas and solutions to improve business performance and act upon potential business opportunities.

B58

Positive - Has a 'can do' attitude, is enthusiastic and can inspire service users and colleagues.

B59

Professional - Demonstrates a genuine commitment to the personal, health & well-being and occupational success of individual service users by meeting industry standards.

B60

Target Driven - Ambitious and determined to succeed, finding better ways of achieving business objectives even in the light of sustained pressure.

B61

Resilient - Has the capacity to respond to and recover from difficulties.

B62

Emotional Intelligence - Recognises, understands and manages own emotions and recognises, understands and be proactive in influencing the emotions of others. Can handle interpersonal relationships establishing trust and rapport effectively.

B63

Supportive - Provide encouragement and emotional help and support appropriately and where needed to service users and colleagues.

B64

Innovative & Creative - Quickly appreciates diverse and complex information, using it to challenge current methods and generate innovative ideas and solutions to improve business performance and act upon potential business opportunities.

B65

Pro-Active & Efficient - Gets own job done and where relevant gets tasks done through others, always achieving high standard results, taking a pro-active approach to all work areas.

B66

Professional - Demonstrates a genuine commitment to the personal, health & well-being and occupational success of individual service users by meeting industry standards.

B67

Resilient - Has the capacity to respond to and recover from difficulties.

B68

Emotional Intelligence - Recognises, understands and manages own emotions and recognises, understands and be proactive in influencing the emotions of others. Can handle interpersonal relationships establishing trust and rapport effectively.

B69

Supportive - Provide encouragement and emotional help and support appropriately and where needed to service users and colleagues.

B70

Analytical - Seeks and interprets information from a variety of sources, comparing and contrasting to identify key issues and make sound decisions.

B71

Professional - Demonstrates a genuine commitment to the personal, health & well-being and occupational success of individual service users by meeting industry standards.

B72

Commercially Aware - Understands the business, its strategy, goals and priorities as well as the business environment.

B73

Professional - Demonstrates a genuine commitment to the personal, health & well-being and occupational success of individual service users by meeting industry standards.

B74

Professional - Demonstrates a genuine commitment to the personal, health & well-being and occupational success of individual service users by meeting industry standards.

B75

Flexible & Adaptable - Adapting to changing circumstances and implementing change effectively.

B76

Resilient - Has the capacity to respond to and recover from difficulties.

B77

Emotional Intelligence - Recognises, understands and manages own emotions and recognises, understands and be proactive in influencing the emotions of others. Can handle interpersonal relationships establishing trust and rapport effectively.

B78

Supportive - Provide encouragement and emotional help and support appropriately and where needed to service users and colleagues.

B79

Pro-Active & Efficient - Gets own job done and where relevant gets tasks done through others, always achieving high standard results, taking a pro-active approach to all work areas.

B80

Target Driven - Ambitious and determined to succeed, finding better ways of achieving business objectives even in the light of sustained pressure.

B81

Resilient - Has the capacity to respond to and recover from difficulties.

B82

Supportive - Provide encouragement and emotional help and support appropriately and where needed to service users and colleagues.

B83

Analytical - Seeks and interprets information from a variety of sources, comparing and contrasting to identify key issues and make sound decisions.

B84

Innovative & Creative - Quickly appreciates diverse and complex information, using it to challenge current methods and generate innovative ideas and solutions to improve business performance and act upon potential business opportunities.

B85

Commercially Aware - Understands the business, its strategy, goals and priorities as well as the business environment.