Improvement Practitioner

K1

Legislative and customer compliance requirements including environment and health and safety

K2

Team formation and leadership Decision-making techniques e.g. consensus, authority rule, majority rule

K3

Project management Business case, risk analysis and management, toll-gate reviews, work breakdown structure, lessons learned, pilot studies, project review, process management and measures, benefits tracking

K4

Presentation and reporting Reporting templates, message mapping, case for change

K5

Change management Stakeholder identification, analysis and management (RACI). Change curve, resistance characteristics, change sponsorship, compelling point of view

K6

Principles and methods Business value of Lean and Six Sigma improvement methods - 8D, practical problem solving, Define Measure Analyse Improve Control, Design for Six Sigma

K7

Project selection and scope Y=f(x) equation (outputs are the result of inputs), business scorecard cascade

K8

Problem definition Cost of Poor Quality, problem analysis models such as Is/Is Not

K9

Process mapping and analysis Swim lane, value stream map, performance metrics – continuous, Parameter diagram, Takt time, Overall Equipment Effectiveness, theory of constraints principles, Kanban

K10

Data analysis – basic tools Spreadsheets and pivot table analysis, statistical analysis software

K11

Measurement systems Repeatability and Reproducibility principles

K12

Basic statistics and measures Control charts - attribute data, principles of normality

K13

Data analysis - statistical methods Measures of central tendency and spread

K14

Process capability and performance Capability analysis – continuous data for normal distribution

K15

Root cause analysis Key principles including symptoms, failure-mode, potential/verified cause, critical inputs, escape point. Graphical representation of data with dot, scatter and box plots

K16

Experimentation Active versus passive analytics, design of experiments, experiment plan

K17

Identification and prioritisation Selection and prioritisation matrix, Failure Mode and Effects Analysis

S1

Compliance Work in accordance with organisational controls and statutory regulations

S2

Communication Speak and write clearly. Influence others, question effectively. Plan and deliver meetings presenting insight to engage audiences

S3

Coaching Observe, listen, use questioning, provide feedback and spot learning opportunities

S4

Project management Define, sequence, plan and schedule activities with phases and milestones. Estimate effort and duration. Create and update project charter. Review progress

S5

Change management Sponsorship contract, surface and manage resistance, build compelling narratives for change, assess change impact

S6

Principals and Methods Select and apply a structured method and appropriate improvement tools engaging with subject matter experts to deliver business benefits

S7

Project selection and Scoping Support the identification of improvement opportunity and the scoping of these projects

S8

Problem definition Support development of problem/opportunity statements

S9

Voice of the customer Support application of techniques to identify and prioritise customers, their requirements and ensure balance against the stated and unstated needs of the business (Voice of the Business)

S10

Process mapping and analysis Process map to measure and analyse flow and value. Identify interfaces, functional responsibilities and ownership. Use insight to identify potential opportunities and map future state

S11

Lean tools Seek in-process waste through understanding of value within the value stream

S12

Measurements systems Plan, carry out and assess results of a measurement system study

S13

Data acquisition for analysis Develop a sampling strategy

S14

Basic statistics and measures Use graphical analysis to understand distribution and stability

S15

Data analysis-statistical methods Identify data-types and select analysis methods and tools. Assess time series data stability and analyse making relevant insight

S16

Process capability and performance Select methods and metrics for analysis

S17

Root cause analysis Select and apply the appropriate graphical tool dependent on the data type to identify patterns, trends and signals to establish hypothesis

S18

Experimentation and optimisation Plan designed experiment with clear objectives, and appropriate levels of Measurement Systems Analysis, analyse experiment data and optimise

S19

Identification & prioritisation Identify and prioritise factors, ideas and solutions

S20

Data analysis – SPC Select and apply appropriate tools for ongoing monitoring and control. Analyse and interpret control charts

S21

Conduct structured benchmarking to support target setting

S22

Sustainability & control Identify failure modes and embed learning from improvements

B1

Drive for results Continuous drive for change and encourages others to deliver results across functional areas capturing and standardising best practice

B2

Team-working Awareness of own and others’ working styles. Creates high performing team

B3

Professionalism Promotes a moral, legal and socially appropriate working manner, aligns behaviours to the organisations values. Maintains flexibility to needs of project

B4

Continuous development Proactively seeks and acts on feedback. Reflects on performance and has a desire for development. Adapts quickly to working with new situations/stakeholders/challenges

B5

Safe working Ensures safety of self and others, speaks out to challenge safety issues