Improvement Technician

K1

Legislative and customer compliance requirements including environment and health and safety

K2

Team formation & leadership Improvement team roles and responsibilities in a change environment

K3

Self-development Different sources for knowledge development

K4

Project management Project charter, Gantt chart, reporting documentation, Red Amber Green (RAG) status, communication (verbal and non-verbal channels) and implementation plans

K5

Change management Roles of the manager and leader within change. Influencing, reinforcement and coaching principles

K6

Principles & methods Six Sigma principles per ISO13053 (International Organisation for Standardisation), interim containment actions, Lean principles

K7

Project selection & scope Selection matrix, scoping tree

K8

Problem definition Exploratory data analysis, data collection planning, problem and goal statements

K9

Process mapping & analysis Supplier Input Process Output Customer (SIPOC), process mapping, value and waste analysis, performance metrics - discrete data

K10

Data acquisition for analysis Data stratification, sampling theory, data types, variation types and sources, data collection tools, operational definition and principles of measurement error

K11

Basic statistics & measures Control charts - discrete data

K12

Process capability & performance Capability analysis - continuous data

K13

Root cause analysis Histograms

K14

Experimentation Active analysis versus one factor at a time, Plan Do Check Act

K15

Identification & prioritisation Brainstorming, selection criteria

K16

Sustainability & control Process

S1

Compliance Work in accordance with organisational controls and statutory regulations

S2

Communication Share improvement progress through appropriate reporting

S3

Project management Plan, manage and implement improvement activities. Identify and support management of risks. Develop the business case for improvement activity and implementation

S4

Change management Engage through communications. Reinforce – positively and negatively. Effectively coach peers

S5

Principles and methods Use a structured method and appropriate improvement tools engaging with subject matter experts to deliver business benefits

S6

Project selection and Scoping Identify and scope improvement projects and establish clear measurable objectives

S7

Problem definition Develop a problem/opportunity statement supported by validated data

S8

Voice of the customer Apply techniques to identify customers, their requirements and translate these to metrics

S9

Process mapping & analysis Apply process mapping tools to visualise processes, analyse process performance establishing key insights for performance improvement

S10

Lean tools Apply techniques such as identification and removal of 8 wastes, 5S (Sort, Shine, Set, Standardise, Sustain), standard work, kaizen, visual displays and controls, error proofing, preventative maintenance

S11

Data acquisition for analysis Develop data collection plan and validated measurement processes to understand performance

S12

Basic statistics & measures: Establish patterns and trends in data over time using tally, pie, run/trend and pareto charts

S13

Data analysis-statistical methods Identify common and special cause variation

S14

Process capability & performance Analyse product/process performance using good quality data

S15

Root cause analysis Use cause and effect diagrams, technique of 5 whys and graphical analysis to understand and verify root causes

S16

Identification & prioritisation Identify and prioritise improvement solutions

S17

Benchmarking Recognise the value of sharing best practice

S18

Sustainability & control Create control and reaction plans with detection measures, identify opportunities to embed changes to leverage benefit to the business.

B1

Drive for results Clear commitment for identifying opportunities and delivering improvements, pays attention to detail

B2

Team-working Helps when asked, works effectively in a diverse team, considers impact of own actions on others, motivates peers

B3

Professionalism Acts in a moral, legal and socially appropriate manner, aligns behaviours to the organisations values, trusted to working on own when appropriate

B4

Continuous development Acts upon feedback, reflects on performance and has a desire for learning

B5

Safe working Ensures safety of self and others, challenges safety