IT Solutions Technician

LOCAL_K1

Induction Tasks to get setup for the course

K1

The stages within a solutions lifecycle.

K9

Concepts of cloud, cloud services and cloud storage, including cloud enablement and application e.g. SaaS, PaaS, IaaS.

K21

How their work contributes to Carbon emissions and what steps can be taken to reduce emissions.

K23

Principles of cultural awareness and how diversity impacts on solutions.

K6

The main components within an IT solution including how hardware and or software components may work together.

K2

Stakeholder management techniques and approaches.

K11

The requirements of systems hosting and access.

K3

Project management approaches and methodologies.

K5

Creative and critical thinking principles to aid in solutions suggestions.

K17

Principles and importance of change management for example version control.

K7

The main components of a computer system and their purpose.

K8

The purpose of an Operating System OS.

K10

Different types of network devices and components.

K13

The data lifecycle including creation, processing and storage, usage archiving and destruction.

K14

Emerging technologies, such as Artificial Intelligence and machine learning, the ethical usage of AI tooling and the potential implication for digital activities and solutions.

K4

Principles of solution architecture.

K15

Principles of the types of testing, such as functional and non-functional testing, user testing and performance testing, including where testing can be automated where possible.

LOCAL_K25

MOCK1 Mock Project Report with Presentation

LOCAL_K26

MOCK2 Mock Professional Discussion

K12

Relative merits of different types of configurations for example default and custom.

K18

Organisation and industry legislation, policies and Standards.

K19

Principles of cyber security and the implication on IT solutions.

K20

Fundamentals and application of health and safety legislation and policies.

K22

Communication techniques: verbal and written.

K16

Significance of test plans.

S1

Work at any stage of the solution lifecycle.

S2

Interpret client requirements.

S13

Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.

S3

Prioritise tasks to work within agreed project plans.

S5

Design solutions to meet client and business requirements.

S10

Deploy and implement solutions, supporting change management practices.

S4

Ensure resources are used efficiently and responsibly.

S6

Identify technical solutions using creative and critical thinking.

S9

Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.

S7

Install hardware or software, either physically or virtually.

S14

Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.

S12

Support multiple contemporary or legacy solutions to required levels of service.

S11

Create and maintain documentation in accordance with best practice and organisational requirements.

S8

Search and use different types of data or information sources.

S15

Apply continuous professional development CPD to support their own learning, business needs and technical developments.

B6

Demonstrate due diligence in all working practices.

B1

Work independently, taking responsibility and initiative as necessary.

B2

Demonstrate standard business courtesies and professional ethics.

B3

Demonstrate a productive and organised approach to their work.

B5

Take an environmentally sustainable mindset towards solution design and implementation activities ensuring climate change and the move to net carbon zero is a consideration.

B4

Work with stakeholders whilst contributing to a supportive and inclusive workplace.