Operations Manager

K20

The continuous development requirements and learning needs of their team.

K24

Coaching and mentoring techniques.

K2

Relevant regulation and legislation requirements, and their impact on their team, the individual, their role and the organisation.

K22

Organisational policies and procedures, for example health and safety.

K3

Legislation and organisational policies relating to equity, diversity and inclusion in the workplace and their impact on the organisation and stakeholders.

K13

Influencing and negotiation models and techniques.

K14

Conflict resolution and mediation processes.

K16

Ethics and values-based leadership theories and principles, for example employee wellbeing.

K10

Methods used to identify, manage and prioritise stakeholder relationships.

K12

Problem solving and decision-making techniques.

K18

Leadership and management tools and techniques.

K4

Approaches to people management, for example recruitment, performance management, reward, and talent management and resource planning.

K6

Methods for researching, analysing, interpreting and evaluating data to inform judgements and enable decision making.

K15

Communication techniques and approaches.

K19

The sector in which the organisation operates and its impact on their role.

K25

The strategic direction of the organisation and the impact on operational plans.

K5

IT and software tools used to support the current and future needs of the organisation, including advances in technology.

K8

How to identify and manage organisational improvement opportunities.

K21

Business continuity principles, including risk assessment, contingency planning and disaster recovery.

K11

The current and future needs of the sector and the impact on their organisation.

K9

Project management tools and techniques.

K1

Presentation skills and methods.

K7

Financial management techniques and implications of decisions for budgets.

K17

Change management concepts and methods for implementing change within the organisation.

K23

Responsible organisation policies and practices covering social, environmental, and economic factors, including sustainability.

S4

Analyse performance data for individuals and teams to identify areas for improvement.

S7

Motivate team members and individuals through collaborative activities, for example one-to-one coaching and team meetings, to achieve organisational goals.

S19

Manage and facilitate learning and continuous professional development for their team.

S20

Coach and mentor individuals within their team.

S6

Lead and influence the team and individuals to support an inclusive culture of equity, diversity, and the promotion of well-being.

S16

Influence and negotiate with stakeholders to shape and agree goals and outcomes.

S17

Manage relationships across multiple and diverse stakeholders.

S14

Implement business continuity plans, including risk assessment, contingency planning and disaster recovery, to ensure the uninterrupted operation of critical functions.

S2

Identify problems and provide solutions.

S3

Manage and set goals and accountabilities for individuals and teams.

S21

Develop and implement operational plans that align with the strategic direction of the organisation.

S12

Manage continuous improvement and change for their team and organisation.

S15

Identify and respond to external factors that may influence the future landscape and evaluate their impact on the organisation.

S8

Use digital tools to analyse information and monitor performance and budgets to drive the implementation and delivery of plans and projects.

S9

Research, interpret and analyse information to inform the implementation of business plans or projects.

S13

Analyse and prioritise organisation activities in response to the operating environment.

S1

Communicate and present information to stakeholders using different types of media.

S5

Manage and influence project activity to deliver within budget and resource requirements.

S10

Evaluate the impact of outcomes from organisational plans or projects to drive the decision-making process.

S11

Interpret and implement the practical application of regulation, legislation and organisational policies for stakeholders.

S18

Deliver sustainable services and solutions which allow the organisation to respond to changes in social, economic and environmental factors.

B3

Takes accountability and ownership of their own and the team’s tasks and workload.

B4

Seeks learning opportunities and continuous professional development for self and the wider team.

B2

Supports an inclusive culture, treating colleagues and stakeholders fairly and with respect.

B1

Acts professionally, ethically and with integrity.

B6

Works collaboratively with others across the organisation and stakeholders.

B5

Works flexibly and adapts to circumstances.