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Knowledge, skills and behaviours grouped by occupational duty.
K1
How to establish, negotiate and agree terms and conditions of business with clients
K2
All necessary processes, payment and aftercare services in line with company policies
K3
The different recruitment models (eg. Temporary, Permanent, Contract Recruitment, Executive Search etc)
K4
Agreed job-related Key Performance Indicators (KPIs, e.g. vacancies taken, calls made, interviews etc) and how they will be assessed and measured during the apprenticeship
K5
How to ensure candidates and clients receive a professional and comprehensive recruitment service
K6
How to develop successful sales techniques for recruitment
K7
The principles of assessing people for example, this may include assessing legacy skills against the need for a green economy.
K8
Candidate pay, client charge rates and contractual conditions within their sector in order to consult with and advise candidates and clients
K9
The legal, regulatory and ethical requirements and appropriate codes of practice when recruiting
K10
Employee rights and responsibilities including equality, diversity and inclusion
S1
Identify, progress and convert sales leads into new clients, candidates and placements as required. This may include activity within the green economy and organisations or sectors transitioning to a net carbon zero model
S2
Proactively and consistently strive to identify and obtain new business opportunities
S3
Source suitable vacancies in line with company policies and sales procedures. This may include the labour market within the green economy and organisations or sectors transitioning to a net carbon zero model.
S4
Manage and profitably develop client relationships
S5
Identify and attract candidates using all appropriate methods to fill jobs for example, this may include identifying candidates who have transferrable skills from the high carbon legacy economy to a role within the net zero carbon economy.
S6
Monitor responses/applications received and make sure that candidate applications are processed efficiently
S7
Shortlist and present suitably qualified applicants against defined job vacancies
S8
Manage the recruitment and selection processes by effectively liaising with the client, candidate and internal teams
S9
Successfully place suitable candidates with clients
S10
Advise clients and candidates on the legal, regulatory and ethical requirements and appropriate codes of practice when recruiting
S11
Advise candidates and clients on employee rights and responsibilities including equality, diversity and inclusion
S12
Accurately complete all necessary processes, payment and aftercare services
S13
Meet agreed Key Performance Indicators (vacancies taken, calls made, interviews etc)
S14
Be able to accurately utilise company management systems and follow payroll billing procedures including accurate database management complying with relevant legislation
S15
Conduct professional discussions with clients and candidates using all mediums as appropriate
S16
Seek and provide feedback in a professional manner at all times to candidates and clients
S17
Conduct regular service reviews with both clients and candidates to ensure continuous improvement
S18
Accurately record candidate and client information on the recruitment database
S19
Escalate non-compliance where appropriate
B1
Self-motivation
B2
Courage and ability to effectively challenge poor practice
B3
Enterprise and entrepreneurship
B4
Tenacity and resilience
B5
Ambition, drive and determination
B6
Confident, assertive and persuasive communicator
B7
Innovative
B8
Attention to detail
B9
Ethical customer focused approach
B10
Are very organised
B11
Good questioning and listening
B12
Demonstrate problem solving and decision making behaviours