Telecoms Field Operative

K1

The principles of OFCOM and government targets for broadband coverage for the UK.

K2

The UK telecom network including different types of fixed-line such as copper, full fibre network and mobile broadband in the UK.

K3

The identification and connection of telecom cables; the services and products they are associated with.

K4

Running telecom cables in a range of environments such as overhead, underground, in customers’ premises, business premises, exchanges and public areas. (Following industry standards.

K5

The principles of testing, checking and installation. The completion process including signing off completed work and demonstrating service where required.

K6

Network records and associated information, and how these can aid the task being worked on: address details, distribution points, nodes, size/capacity, connection points, exchange details.

K7

The UK telecom network including different types of fixed-line such as copper, full fibre network and mobile broadband in the UK.

K8

The identification and connection of telecom cables; the services and products they are associated with.

K9

Service Level Agreements (SLA) and the impact of failing to meet these.

K10

Running telecom cables in a range of environments such as overhead, underground, in customers’ premises, business premises, exchanges and public areas. (Following industry standards.

K11

Fault-finding and problem-solving in the telecom network including the different types of testing involved on various points of intervention and the tools and techniques needed to locate issues.

K12

The principles of testing, checking and installation. The completion process including signing off completed work and demonstrating service where required.

K13

Customer service, understanding the differing needs and priorities of various customers. Adapting communication style to interact with customers or members of the public in a range of situations.

K14

Escalation channels and the correct escalation process including when, how and to whom.

K15

Task management systems, how to access and interpret the information critical to completing tasks, including the importance of keeping records up to date and keeping to expected completion times.

K16

Network records and associated information, and how these can aid the task being worked on: address details, distribution points, nodes, size/capacity, connection points, exchange details.

K17

GDPR (General Data Protection Regulations) and how they impact the role.

K18

The UK telecom network including different types of fixed-line such as copper, full fibre network and mobile broadband in the UK.

K19

The identification and connection of telecom cables; the services and products they are associated with.

K20

Running telecom cables in a range of environments such as overhead, underground, in customers’ premises, business premises, exchanges and public areas. (Following industry standards.

K21

Network records and associated information, and how these can aid the task being worked on: address details, distribution points, nodes, size/capacity, connection points, exchange details.

K22

The identification and connection of telecom cables; the services and products they are associated with.

K23

Fault-finding and problem-solving in the telecom network including the different types of testing involved on various points of intervention and the tools and techniques needed to locate issues.

K24

The principles of testing, checking and installation. The completion process including signing off completed work and demonstrating service where required.

K25

Employer health, safety and environmental policies and procedures and where to locate these to refer to. Keeping self, colleagues, customers and members of the public safe in line with legislation.

K26

The safety at street and road works code of practice.

K27

Risk assessments, method statements and their application to the role.

K28

Service Level Agreements (SLA) and the impact of failing to meet these.

K29

Customer service, understanding the differing needs and priorities of various customers. Adapting communication style to interact with customers or members of the public in a range of situations.

K30

Escalation channels and the correct escalation process including when, how and to whom.

K31

Task management systems, how to access and interpret the information critical to completing tasks, including the importance of keeping records up to date and keeping to expected completion times.

K32

GDPR (General Data Protection Regulations) and how they impact the role.

K33

Service Level Agreements (SLA) and the impact of failing to meet these.

K34

Customer service, understanding the differing needs and priorities of various customers. Adapting communication style to interact with customers or members of the public in a range of situations.

K35

Escalation channels and the correct escalation process including when, how and to whom.

K36

Task management systems, how to access and interpret the information critical to completing tasks, including the importance of keeping records up to date and keeping to expected completion times.

K37

Network records and associated information, and how these can aid the task being worked on: address details, distribution points, nodes, size/capacity, connection points, exchange details.

K38

GDPR (General Data Protection Regulations) and how they impact the role.

K39

The UK telecom network including different types of fixed-line such as copper, full fibre network and mobile broadband in the UK.

K40

The identification and connection of telecom cables; the services and products they are associated with.

K41

Service Level Agreements (SLA) and the impact of failing to meet these.

K42

Running telecom cables in a range of environments such as overhead, underground, in customers’ premises, business premises, exchanges and public areas. (Following industry standards.

K43

Fault-finding and problem-solving in the telecom network including the different types of testing involved on various points of intervention and the tools and techniques needed to locate issues.

K44

The principles of testing, checking and installation. The completion process including signing off completed work and demonstrating service where required.

K45

The principles of OFCOM and government targets for broadband coverage for the UK.

K46

The UK telecom network including different types of fixed-line such as copper, full fibre network and mobile broadband in the UK.

K47

The identification and connection of telecom cables; the services and products they are associated with.

K48

Service Level Agreements (SLA) and the impact of failing to meet these.

K49

Running telecom cables in a range of environments such as overhead, underground, in customers’ premises, business premises, exchanges and public areas. (Following industry standards.

K50

Customer service, understanding the differing needs and priorities of various customers. Adapting communication style to interact with customers or members of the public in a range of situations.

S1

Carry out a risk assessment before starting work activities. Follow method statements.

S2

Identify the structure and composition of telecom network cables.

S3

Work from and interpret telecom network plans to identify plant or location.

S4

Work on and in various connection points in the telecoms network.

S5

Work in a safe manner and follow correct procedures when entering and working in the telecoms network in various environments, including overhead and underground.

S6

Select and use the appropriate equipment on a telecom network.

S7

Maintaining safety standards whilst working towards the task objectives.

S8

Use personal protective equipment in a safe and appropriate manner.

S9

Identify and take appropriate actions when working around other utilities services.

S10

Working as an individual or as a member of a team to achieve defined goals.

S11

Carry out a risk assessment before starting work activities. Follow method statements.

S12

Identify the structure and composition of telecom network cables.

S13

Work from and interpret telecom network plans to identify plant or location.

S14

Work on and in various connection points in the telecoms network.

S15

Work in a safe manner and follow correct procedures when entering and working in the telecoms network in various environments, including overhead and underground.

S16

Select and use the appropriate equipment on a telecom network.

S17

Install and test components of the telecom network.

S18

Fault-find and problem-solve on the telecom network.

S19

Maintaining safety standards whilst working towards the task objectives.

S20

Use personal protective equipment in a safe and appropriate manner.

S21

Use a variety of communication methods to interact with third parties to give/receive information accurately, in a timely manner in order to deliver the best possible experience.

S22

Identify and take appropriate actions when working around other utilities services.

S23

Working as an individual or as a member of a team to achieve defined goals.

S24

Carry out a risk assessment before starting work activities. Follow method statements.

S25

Identify the structure and composition of telecom network cables.

S26

Work from and interpret telecom network plans to identify plant or location.

S27

Work on and in various connection points in the telecoms network.

S28

Work in a safe manner and follow correct procedures when entering and working in the telecoms network in various environments, including overhead and underground.

S29

Install and test components of the telecom network.

S30

Maintaining safety standards whilst working towards the task objectives.

S31

Use personal protective equipment in a safe and appropriate manner.

S32

Identify and take appropriate actions when working around other utilities services.

S33

Identify the structure and composition of telecom network cables.

S34

Work from and interpret telecom network plans to identify plant or location.

S35

Work on and in various connection points in the telecoms network.

S36

Select and use the appropriate equipment on a telecom network.

S37

Install and test components of the telecom network.

S38

Fault-find and problem-solve on the telecom network.

S39

Carry out a risk assessment before starting work activities. Follow method statements.

S40

Work in a safe manner and follow correct procedures when entering and working in the telecoms network in various environments, including overhead and underground.

S41

Select and use the appropriate equipment on a telecom network.

S42

Maintaining safety standards whilst working towards the task objectives.

S43

Use personal protective equipment in a safe and appropriate manner.

S44

Use a variety of communication methods to interact with third parties to give/receive information accurately, in a timely manner in order to deliver the best possible experience.

S45

Work from and interpret telecom network plans to identify plant or location.

S46

Use a variety of communication methods to interact with third parties to give/receive information accurately, in a timely manner in order to deliver the best possible experience.

S47

Working as an individual or as a member of a team to achieve defined goals.

S48

Carry out a risk assessment before starting work activities. Follow method statements.

S49

Identify the structure and composition of telecom network cables.

S50

Work from and interpret telecom network plans to identify plant or location.

S51

Work on and in various connection points in the telecoms network.

S52

Work in a safe manner and follow correct procedures when entering and working in the telecoms network in various environments, including overhead and underground.

S53

Select and use the appropriate equipment on a telecom network.

S54

Fault-find and problem-solve on the telecom network.

S55

Maintaining safety standards whilst working towards the task objectives.

S56

Use personal protective equipment in a safe and appropriate manner.

S57

Identify and take appropriate actions when working around other utilities services.

S58

Carry out a risk assessment before starting work activities. Follow method statements.

S59

Identify the structure and composition of telecom network cables.

S60

Work from and interpret telecom network plans to identify plant or location.

S61

Work on and in various connection points in the telecoms network.

S62

Work in a safe manner and follow correct procedures when entering and working in the telecoms network in various environments, including overhead and underground.

S63

Select and use the appropriate equipment on a telecom network.

S64

Install and test components of the telecom network.

S65

Maintaining safety standards whilst working towards the task objectives.

S66

Use personal protective equipment in a safe and appropriate manner.

S67

Use a variety of communication methods to interact with third parties to give/receive information accurately, in a timely manner in order to deliver the best possible experience.

S68

Identify and take appropriate actions when working around other utilities services.

S69

Working as an individual or as a member of a team to achieve defined goals.

B1

Deliver a polite, courteous professional service to all customers and members of the public whilst safeguarding customer welfare and recognising vulnerability.

B2

Prioritise the safety of self and others.

B3

Self-motivated and able to work alone or as part of a team.

B4

Be organised and apply effective time management to meet deadlines.

B22

Induction Task Getting new learner acquainted

B5

Deliver a polite, courteous professional service to all customers and members of the public whilst safeguarding customer welfare and recognising vulnerability.

B6

Prioritise the safety of self and others.

B7

Self-motivated and able to work alone or as part of a team.

B8

Be organised and apply effective time management to meet deadlines.

B9

Prioritise the safety of self and others.

B10

Be organised and apply effective time management to meet deadlines.

B11

Prioritise the safety of self and others.

B12

Deliver a polite, courteous professional service to all customers and members of the public whilst safeguarding customer welfare and recognising vulnerability.

B13

Deliver a polite, courteous professional service to all customers and members of the public whilst safeguarding customer welfare and recognising vulnerability.

B14

Deliver a polite, courteous professional service to all customers and members of the public whilst safeguarding customer welfare and recognising vulnerability.

B15

Prioritise the safety of self and others.

B16

Self-motivated and able to work alone or as part of a team.

B17

Be organised and apply effective time management to meet deadlines.

B18

Deliver a polite, courteous professional service to all customers and members of the public whilst safeguarding customer welfare and recognising vulnerability.

B19

Prioritise the safety of self and others.

B20

Self-motivated and able to work alone or as part of a team.

B21

Be organised and apply effective time management to meet deadlines.